YatraDham Eservices Private Limited ("we," "us," or "our") owns, licenses, and operates the Software (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service. We are committed to protecting your privacy and handling your personal data responsibly. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Personal Information You Provide

• Account Information: Full name, contact details (email, phone number, mailing address), username, password, professional title, company information, profile photos, and avatars.
• Property Information: Addresses, descriptions, photos, documents, lease agreements, rental terms, property valuation, and financial data.
• Financial Information: Payment method details, billing addresses, transaction history, payment records, security deposits, and fee structures.
• Communication Data: Messages through our platform, support requests, maintenance requests, work orders, reviews, and feedback.
• Tenant and Guest Information: Applications, screening data, emergency contacts, move-in/move-out documents, guest registration details for short-term rentals.

• Usage Data: IP addresses, device identifiers, browser types, operating systems, pages visited, time spent, click-through rates, user interactions, search queries, and filters used.
• Location Information: Geographic location data (if location services enabled), property coordinates, time zone information.
• Cookies and Tracking Technologies: Session cookies (authentication), preference cookies (customization), analytics cookies (performance), and third-party tracking pixels.

• Service Delivery: Account management, rental applications, bookings, payment processing, maintenance coordination, booking confirmations.
• Communication: Customer support, service notifications, marketing communications (with consent), user-to-user communications facilitation.
• Analytics and Improvement: Usage pattern analysis, market research, feature development, system optimization.
• Legal and Security: Compliance with laws, fraud prevention, enforcement of our Terms of Service, user rights and safety protection.

• Service Providers: Payment processors, cloud hosting, email providers, analytics services, customer support platforms.
• Legal Requirements: As required by law, court orders, or to protect legal rights.
• Business Transfers: Mergers, acquisitions, asset sales, restructuring, or bankruptcy.
• With Your Consent: Explicitly authorized disclosures.
• Between Platform Users: Property managers, owners, tenants, and service providers access necessary information for service fulfillment.

We use industry-standard encryption protocols (SSL/TLS), encrypt sensitive data at rest, maintain secure databases, conduct regular audits, and offer multi-factor authentication. Organizational measures include employee training, access controls, policy reviews, incident response plans, and vendor security assessments. While we strive for robust security, no electronic transmission or storage is completely risk-free.

Depending on jurisdiction, you may have the right to:

• Access your personal information and processing details.
• Correct inaccuracies or update incomplete data.
• Request deletion or account closure (subject to legal retention).
• Obtain portable copies of your data.
• Opt out of marketing communications and object to data processing where applicable.
• Request restrictions or suspension of data processing.

To exercise these rights, please contact us at [email protected]. We will respond within legal timeframes.

We use essential, performance, functional, and marketing cookies to enhance the Service. Users can control cookies via browser settings; however, disabling cookies may limit functionality.

• Account information retained while active plus 7 years after closure.
• Financial records retained for 7 years for tax and auditing.
• Communication data retained 3 years.
• Usage analytics aggregated indefinitely; individual data held 2 years.
• Retention also aligned with legal obligations.

Your information may be transferred and processed in countries where we operate. We ensure safeguards such as standard contractual clauses, adequacy decisions, or other approved mechanisms are in place for such transfers.

Our Service is not intended for individuals under 18 years. We do not knowingly collect personal information from children. If identified, such data will be promptly deleted.

We may update this Privacy Policy periodically. Notifications of material changes will be made via updates on our website, emails to Users, or notices within the Service. Continued use after changes implies acceptance.

For privacy questions, concerns, or exercising rights:

Authorized Officer

Email: [email protected]

We are committed to transparent, timely responses to your privacy inquiries.